Question 1

Do you serve all three Bay Area airports?

Accepted Answer

Yes, SFO, OAK, and SJC, plus the FBOs at Hayward Executive and the Napa County Airport for private aviation. Commercial flights are tracked from departure; we are in position the moment the aircraft door opens, with thirty minutes of complimentary wait time.

Question 2

How is pricing decided?

Accepted Answer

Point-to-point rides are a base fee plus a per-mile rate, pulled live from Google Maps. Trips over seventy miles include a long-haul surcharge. Hourly charters have a per-vehicle minimum: four hours for sedan and SUV, six for the Sprinter. California sales tax is included on the estimate. Gratuity is optional and added by the passenger after the ride via a follow-up email, never auto-applied at checkout. No surge pricing.

Question 3

What is the cancellation policy?

Accepted Answer

Sedan and SUV reservations cancel free up to four hours before pickup. Sprinter Van reservations need twenty-four hours' notice. Inside that window, half the trip is billed. Weather flight cancellations are never charged.

Question 4

Are your chauffeurs licensed and insured?

Accepted Answer

Every chauffeur is background-checked annually and covered under our commercial liability policy. W-2 employees, not contractors.

Question 5

Can I open a corporate or family-office account?

Accepted Answer

Yes. We invoice monthly with line-level reporting structured to fit your existing AP process. Standing engagements, a chauffeur on retainer for a week, a month, or a season, are arranged directly with the dispatcher.

Question 6

How far in advance should I book?

Accepted Answer

Sedan or SUV: ninety minutes is usually enough in core Bay Area zones. Sprinter Van: twenty-four hours. Weddings during peak Saturdays in May through October: six to twelve months.

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Bay Area private chauffeur service